Privacy policy

At SINHALI, we are deeply committed to protecting the privacy and confidentiality of every client who engages with our brand. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access or make a purchase through our website.

By using the SINHALI website, you acknowledge and consent to the practices described in this policy.

Information We Collect

  • Full name, email address, phone number, and shipping address
  • Payment details processed securely through our payment partners
  • Order history, preferences, and correspondence with our team
  • Device information and browsing data collected via cookies and analytics tools

How We Use Your Information

  • Processing, fulfilling, and tracking your orders
  • Communicating order updates, dispatch notifications, and delivery details
  • Responding to queries and providing client support via WhatsApp or email
  • Improving our website experience and understanding client preferences
  • Sending occasional updates about new collections or exclusive launches, only where consent has been provided

Data Sharing

SINHALI does not sell, rent, or trade your personal information to any third party. Your data may be shared only with trusted service providers who assist in operating our business — including logistics partners for order delivery and payment gateways for secure transaction processing — strictly on a need-to-know basis.

Payment Security

All payment transactions are processed through secure, encrypted third-party payment gateways. SINHALI does not store any credit or debit card information on its servers.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site performance. You may choose to disable cookies through your browser settings; however, certain features of the website may not function as intended.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us directly.

Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please reach out to us via the contact details below.

Changes to This Policy

SINHALI reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with immediate effect.

Contact Us

  • WhatsApp: 9589696852
  • Email: sinhaliofficial@gmail.com